Here’s a list of some common questions we get about the claims process. These will help you understand what’s required and the legal hurdles that might come up when you make a claim. 

How can a claim be made?

A claim can be made by calling us on 0800 005 806 so we can run the claimant through the process. Or head over to the funeral insurance claims page to get started.

When can a claim be made?

A claim should be made as soon as possible after an insured event occurs, and it’s ideal to submit the claim within 120 days of this event occurring, as this will help in reducing any delays to a claim being assessed.

How long does the claims process take?

As soon as a claim is made, it’s our time to shine! We work hard to assess and process most claims within 1 business day as long as all the required paperwork and forms are provided. If we need anything else, we’ll let the claimant know. 

How is my benefit payment made?

Once the claim is approved, we’ll make a lump-sum payment to the bank account listed on the claim form for either the nominated beneficiary, surviving policy owner, or your estate.

What documents are needed when making a claim?

To make a claim for OneChoice Funeral Insurance, the documents we need to have are:

  • a fully completed claims form
  • a copy of the Death Certificate, Coroners Report, or Attending Medical Practitioners Report
  • a copy of the deceased’s date of birth (like a Birth Certificate, Passport or Driver’s Licence)
  • a copy of proof of the claimant’s identity (like a Driver’s Licence or Passport)

For any other relevant documents we may require, we’ll make the claimant aware of at the time of claim. Any personal documents provided need to be valid and be certified copies. Please don’t send us any original identity forms (they’ll be required by the claimant).

What is a certified copy?

A certified copy is a signed photocopy of an original document. The copy needs to be seen and signed by a Justice of the Peace, Solicitor of the High Court, Notary Public, or Deputy Registrar at a court. It also needs to contain the following statement: “I certify that this is a true copy of the original document”, as well as the full name, signature and registration number of the person signing.

What is a beneficiary?

This is the person that you nominate to receive your benefit amount when a claim is made. If you have a large family or lots of mates, it’s all good — you can nominate up to 5 different beneficiaries to get a portion of your benefit amount.

What is a will?

A will is a legal declaration of your final wishes. You can use it to assign who you want your assets and property to go to when you pass away.

What is an estate?

An estate is the sum of all the things in your name, like your legal rights, entitlements, assets, and even debts.

What is an executor?

An executor is the person responsible for organising your final wishes when you pass away.

How can the progress of a claim be checked?

By calling us on 0800 005 806 or email If the claim is delayed, we’ll give an update every 10 days.

Get a cool info pack

We can send you a free info pack with even more information on OneChoice. You’ll love it.

Make the call

If you’re keen for a chat, call us on 0800 640 004 from 8am to 8pm Monday to Friday. If you’re too busy enjoying life, we can call you instead, or why not request a quote now?